Privacy Policy
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Privacy & Cookies: Our promises

We'll always keep your data safe and secure. So you're clued up, here's why we need it and how we use it.

1. The Good stuff

We will only use your data to up your experience.

2. Locked down

We'll protect your data like it's our own.

3. Straight talking

We'll always talk your language and have your back - no nonsense, no surprises.

4. No Spam

You decide what and how you hear from us.

5. Just the essentials

Your info won't just hang about - if we don't need it, we'll delete it.

Protecting Your Privacy

At Gustare, we are 100% committed to protecting your privacy and security. We are customers ourselves of Gustare, so we totally appreciate and respect how important privacy is.

For all Gustare services, the data controller — the company that’s responsible for protecting your privacy — is Gustare Honey

Navigating this page:

  • How we use your information
  • Sharing your information
  • Marketing messages
  • Your information and countries outside Europe
  • Keeping your information
  • Your rights
  • Changes to how we protect your privacy
  • Cookies
  • Contact us

How we use your information

We use your information in a number of different ways — what we do depends on the information. See below in detail, showing what we do, and why we do it.

Your Personal Details, such as your name, date of birth, gender, address, email address, social media handle, screen name and phone number.

  • Identify you when you visit our website or contact us. Checking your identity helps us to keep your information safe from fraudsters. Legally, we have to do this and it is also important for us
  • Deliver your purchases to you. It’s a bit hard to send your order if we don’t use your name and contact details! It’s an important part of our contract commitment to you.
  • Send you account and service updates, such as updates to our Terms and Conditions and order confirmations. To keep you informed of any changes to ASOS services. Legally, we have to do this, it’s an important part of our contract commitment to you, and it’s also important for us to keep you updated
  • Send you order updates by text, e-mail or through our app. So you know when your order is due to arrive. It’s an important part of our contract commitment to you Manage your participation in any promotions, offers or discount schemes you choose to participate in. To ensure you receive any discounts or offers relevant to you at the time. We will treat this as an important contract commitment to you if you choose to participate.
  • Direct you to the right part of our website. To get you to the products that you want faster. It's important to us that you get the best out of your ASOS shopping experience. Send you information about our products and services. We like to keep you up to date and help you get the best from our products and services (you can find out more in the section on Marketing messages below). It’s up to you to choose what you hear from us and what you hear about but it’s also important for us to tell you about the best product and services we have to offer!

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:

  • Companies in the ASOS group, as sometimes different bits of our group are responsible for different activities
  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Affiliates who help us reach out to potential new customers or promote our products on their websites
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

You may choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfil the services you have asked for:

  • Social Media sites (for example if you choose to link your accounts to us) and other companies approved by you
  • Product size and fit advisors to help you choose the right products
  • Marketplace sellers where you place a Marketplace order; and
  • Other third party payment providers, when you choose to use their payment services

If you would like to know more about the 3rd parties we may share personal data with, or how to find out more on how they will use your data, please contact us at the details below. We may also provide third parties with aggregated and anonymised information and analytics about our customers. Before we do so, we will make sure that it does not identify you.

Marketing Messages

If you have said we can, we'll send you marketing messages to keep you aware of what we're up to and to help you see and find our products and services.

How to stop marketing messages from Gustare Honey

You can control the marketing communications you receive from us through the Contact Preferences section of your Gustare account.

Emails: You can also click on the 'unsubscribe' link in any marketing email you receive, and this will take you to the Contact Preferences section of your account so you can unsubscribe from that method of communication. Once you do this, we will update our records to ensure that you don't receive further marketing messages. If you tell us you don't want to receive marketing messages it might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request. Please note that opting out of marketing messages will not stop service communications, such as order updates, or where you have asked for a specific 'back in stock' notification.

Your information and countries outside Europe

Gustare is a global business with operations inside and outside of the United Kingdom and we use suppliers and fulfilment centres located across the world. Some of these locations will not offer the same level of protection for your personal data as the UK or the EU, but if we transfer your information to one of these locations we will take steps to ensure that your data and rights are protected through methods approved within the relevant Data Protection laws. Please contact us if you would like further information about how we protect your transferred information.

Keeping your information

We’ll hold on to your information for as long as you continue to be an ASOS customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.

If you no longer wish to be a customer you can contact our Customer Care team and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

Your rights

You have a lot of rights relating to your personal information, these are:
  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account)
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through My Account
  • The right to withdraw consent for any consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to ask us to explain any computer-system decision about you
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.

Changes to how we protect your privacy

We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Gustare website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Gustare

Cookies

We use cookies on our website. For more information on cookies, please see our cookie notice.

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better). If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint Please don't hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.

You can contact our privacy team by dropping us a line at enquiries@gustarehoney.com. Or if you'd like to, you can write to us at:

UK Gustare Honey Ltd, Sigma House, Oak View Close, Torquay, Devon, UK TQ2 7FF

Australia Gustare Honey, Kempsey, NSW, Australia, 2440

  • UK:
    Gustare Honey Ltd, Sigma House, Oak View Close, Torquay, Devon, UK TQ2 7FF.

    Australia:
    Gustare Honey, Kempsey, NSW, Australia, 2440

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